Contact Us

Our Mission - Our purpose and goal as a business:
We financially partner with you on your journey in creating a successful business

Our Vision - What we do as a business for the benefit of our clients and stakeholders:
We grow entrepreneurs through successful partnerships

Our Values - What we believe in and how we will behave:
We are Curious, We are Connected, We are Committed
We believe in the power of the individual to create and shape a successful future;
We believe in the importance of community and support;
We believe in doing things differently;
We believe in the value of lifelong relationships.

Our Belief - Why we do what we do and love doing it:
We believe entrepreneurs are visionary. Their world is multifaceted, constantly evolving and challenging.
We believe they require a dynamic level of service and understanding to help them succeed.
We believe only we can provide this.

It's important to report a lost or stolen First Trust National card as soon as possible. You can contact our 24-hour customer care hotline on 0860 11 99 25 to do so. We will issue you a new card within 48 hours. This can be collected at your nearest Business Centre or elsewhere, depending on arrangements made. Prompt notification is imperative as you will be liable for payment of all transactions recorded up until the card is reported lost or stolen.

Tel: +27 11 302 0300

Fax: +27 86 262 5031 142 West St

Sandown
Johannesburg
2196
P O Box 782699
Sandton
Johannesburg
2146

Tel: +27 11 302 0500
Email: treasury@mercantile.co.za

Tel: +27 86 011 9923
Email: ebureausales@mercantile.co.za

Contact Details: